Technical Glitches Affect Pix System and Major Banking Apps

Users faced technical difficulties using Pix and accessing banking apps on Friday evening. The volume of reports regarding the issue grew rapidly starting at 6:41 PM.

Monitoring data shows that complaints jumped from 15 to nearly 11,000 within a thirty-minute window. The failures were concentrated in digital payment and transfer operations.

Major financial institutions were affected by the systemic instability. Itaú confirmed the existence of technical problems and reported that teams were working on the necessary adjustments.

Santander classified the episode as a systemic intermittency that has already been normalized. The Central Bank did not issue official statements regarding the cause of the service fluctuation.

Complaints on monitoring channels showed that 32% of the problems occurred in mobile apps. The flow of complaints showed a significant drop around 8:50 PM.